Restaurant owners have a love-hate relationship with reviewers because of the impact they have on businesses. Firstly, they can provide a lot of benefits and encourage people to come to their restaurant. However, a bad review can cause a lot of damage and dissuade people from visiting.
This owner called out a reviewer’s online lies after they claimed to have experienced poor service. They wrote that the staff behaved rudely and with no respect. However, the truth emerged when the owner replied and said that the reviewer failed to comply with local mask regulations (via Littler).