24. Bosses Break the Law
Paula Burnett shared, “I was a receptionist for a urologist at one of his two offices. There was another receptionist for the other office. The doctor and his nurse saw patients in both locations on varying days. The nurse went on maternity leave, and rather than shell out money for a temp, the doctor asked the other receptionist and me to help him out in the exam rooms.
“I figured he wouldn’t ask us to do anything that we weren’t properly trained for, as that would put his practice at risk. I performed lab tests, gave injections, and assisted with biopsies, ultrasounds, and stent retrievals. One day, the doctor pulled the other receptionist and me aside and told us that we were not allowed to tell patients that we weren’t really trained nurses. That set off my warning light, and I quit.”