“I worked at a famous zoo for many years. I worked with guest relations for quite a few years and heard plenty of crazy complaints,” said Reddit user Browncoatfox. “But the best I heard happened just about a year before I transferred to that department. It is not unbelievable compared to the other things I have heard working there. Basically, every now and then, during summer, the zoo would have animatronic dinosaurs. You know, for kids to come and see. They had done this for years and years off and on, and honestly, it was pretty well-done animatronics. Nothing I would pay to see as an adult really, but really fun for kids.”
Then this complaint took a turn for the weird. “Anyway, apparently, during one of the last summers I know that they had this event, there was a lady from England who came to the guest relations window furious and demanding a refund. As a policy, they try to treat any complaint respectfully and politely, asking what the reason for the refund would be (they are much easier to give a return ticket than a flat refund). Well, the lady didn’t just want her ticket refunded. She wanted her entire trip from England to America refunded as well. Her complaints included: she came to see the dinosaurs, and they weren’t real.”
Here is the king of ridiculous complaints courtesy of Redditor fludru. “I once had a customer complain about me because I answered emails too fast. You see, because he got responses within just a couple of minutes every time he’d ask for tech support, he assumed it was a chat session. Even though he was, you know, emailing us, and each ticket sent an auto-response indicating, “Thanks for your email, you’ll get a response in 1 business day or less, our hours are X to Y”, etc. When we left for the day after sending a response to one of his messages, he was incensed because he felt I abandoned our’ chat session’.”
This is where it got very weird. “I indicated that this was an email thread and not chat. We can only respond during our office hours; he said I was maliciously misleading him into thinking we were chatting. How? By intentionally responding to him too quickly. (I am not sure why I guess, out of some perverse pleasure.) Therefore, we hurt his business and owed him damages when we didn’t immediately respond at any time. Fortunately, my company isn’t pants-on-head stupid about this kind of thing, so I didn’t have to worry about it.” This service was too good, and because this customer doesn’t know the difference between a chat and email, he thought they must pay him.