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Real Workers Share Stories Of Truly Ridiculous Customer Complaints

TristaApril 14, 2021
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10. Mix And No Match Complaint

“I work at a restaurant that is known for selling all local products (protein, dairy, produce, etc.), and we even get our plates and such from local flea markets,” stated Reddit user horsechik1001. “Well, I was waiting on a table about a month ago, and they ordered a few appetizers. I brought them some plates, and about 10 minutes later, they got up and said they needed to leave (without any of their food). It was weird, but sometimes people have emergencies and need to leave… whatever.” 

They continued, “The next day, my manager gets a call, and they complained that the plates I gave them didn’t match. NONE of our plates match, that’s kind of our gimmick. But instead of asking me for new plates or asking why they didn’t match, they were literally so weirded out by the unmatching plates that they got up, left, and called to complain the next day.” Most people nowadays check out restaurants before going to them, so this could be seen in their pictures online.

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9. Can We Just Forget About This?

“I worked in a call center for an electricity company and once got this incredible call,” said Redditor The-Shaffy. “Can you see the debt on my account?” “Yes, it’s currently at $2500.” “I know that, I’ve had a payment plan for over a year now; it was originally $5k.” “OK, so how may I help you?” “Can you just wipe the rest of it off?” “You want me to write off $2500 that you owe us? I’m sorry, but I can’t do that.” “This is ridiculous! You can clearly see that I’ve been paying it off!” “Do you mean that you want to pay off the remainder in one lump sum?” “NO! I don’t see why I should have to pay the remainder at all!!”

“Umm… because you used $5000 of electricity. We gave you the option of a payment plan or a card meter to pay off your debt.” “You don’t get it, do you?! I can clearly afford to pay you back as I’ve been doing it for the past year … but I don’t see why I should. Can’t you just accept the fact that I can afford to pay, and we’ll forget the whole thing?” “You used $5000 of electricity, have paid back half of it. Now you think that you don’t have to pay the other half because we are trying to make some kind of the point?” “Exactly!” “Let me get my manager for you…” My manager ended up passing it to her manager.” That’s just a strange complaint.

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8. Yelled At For Doing Your Job Correctly

Redditor Caretaker14 revealed a strange complaint they received at their job. “I was working security at a beach-side complex with a mix of vacationers and year-round residents. The year-round residents were supposed to have tags on their cars, marking them as year-round, so they didn’t need a parking pass. During a routine patrol of the garage, I spotted a car without a pass or a sticker and ticketed it. Thirty minutes later, one of the year-round residents comes storming up to me, waving the ticket. I explained that she needed to display her tag, and she went off on me about how much she paid for the condo, how she paid my salary, etc.”

The guard continues, “The kicker at the end? “Instead of harassing the people who sign your paychecks, you need to do the job you’re being paid to do.” You mean, like, ticketing vehicles without a proper parking pass?” It’s amazing how people can completely miss the point they are trying to make. Getting yelled at for doing your job correctly is simply a new low. Hopefully, this user didn’t take this to heart.

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7. Once A Brat, Always A Brat

“I used to be a tutor at an after-school program,” said Reddit user Vulfmeister. “We would go over the homework from the previous week. Then we’d take a short quiz on those topics. Then move onto the next topic. This was all in preparation for a citywide exam in NYC (I taught math). These exams are pretty important. They determine what class the kid would be in next year. If a child does extremely poorly on both the math and reading exams, they could even be left-back. So, of course, the parents want their kids to do well. One of the kids was super lazy. He would never have his homework completed. Half of the time not even bringing in the sheet I gave him. …”

The user continued, “Then came exam time. Of course, he scored in the lower ten percentile. The mother comes to my workplace complaining to my manager about how I didn’t do my job. She wanted a refund of all the sessions: twice a week at $25 a session from September to May. My manager was already aware of the kids’ poor performance. But the real satisfaction came when I pulled out his exams, homework, and logs of his scores and performance. I told her she was aware of the issues, the contract we had signed did not guarantee scores of any kind. Also, that she would not be getting any refund. She said that he son would not be coming back next year. Of course, next school year rolls around. She shows up trying to sign. So, we booked other students and had no more room.”

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6. Super-Sized and Super-Angry Complaints

“At McDonald’s, I had a customer who ordered a meal for his family (like a £30 order) to eat in,” revealed Reddit user KieranWoonton. “I began gathering the food, and soon, I had completed the order. I asked if he wanted help carrying the food over to the table and, offended, he scowled at me and said that he was perfectly capable of carrying a couple of trays. Upon picking up two trays of food and drink, one in each hand, he stumbled and dropped his entire order to the floor. The man demanded that I re-complete his order or refund him on the grounds that the trays were overcrowded and too heavy. I refused.”

This unfortunate worked continued, “The fool then pointed his finger at my face and said, “You give me my food, or I’ll knock your freaking head off”. When I apologetically refused him again, he called his family to follow him and kicked the door open (of which hit another employee entering the building after they had taken a parked order out) and stormed out, loudly saying, ‘What a joke.’” This is an example of a time when an employee should call the authorities. This customer threatened an employee and then assaulted another employee.

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5. Royal Flush – Or Royal Fool

“I used to work as a bank teller. People who poorly managed their money were always coming into the branch to have fees reversed. You know the type of person — someone who never takes responsibility for anything. Everything that happens to them is someone else’s fault,” claimed Reddit user codeByNumber. “Anyway, one guy, in particular, was always overdrafting his account. He always had some story of how he was wronged and that the overdraft wasn’t his fault. One day he came in wanting to have 10+ overdraft fees reversed. All the transactions were for online poker websites.”

He said, “None of those transactions are mine. This is a fraud! I don’t even gamble online!!!” I said: “Sir, you are wearing a Poker Stars t-shirt.” Think for a moment about any evidence that could work against you. Once you know what that evidence is, it’s best not to wear it. Maybe this user needs to read some books on how to play poker or just quit altogether.

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4. Buy One, Get Them All For Free

“I manage a women’s clothing store. We had a big sale one day, offering 50% off everything, which was very unusual,” said Redditor painted_nails. “Throughout the store, we placed black signs that said: “50% off your entire purchase.” To signify the clearance section, we used red signs that said 50% off. I had a woman come up the register with arm-loads of clothes. I proceeded to ring her up and give her total, which was ridiculously low for the amount of clothing she was getting (think $50 top reduced to $14.99, plus another 50%).” 

“So I finished ringing everything up and gave the woman her total, and she’s looking at me dumbfounded. “No, you made a mistake. The clearance items are free.” At first, I thought she was joking with me, but no. She wanted two discounts of 50% each on all the marked-down stuff. Her logic? The signs are different colors. I should get both colors.” Usually, when something is too good to be true, it just is. It’s highly unlikely a store would just give away free items, so you would think this customer would ask before picking out all of their items.

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3. Ordering For Two

“A woman comes through the drive-through lane and orders stuff. One of the things is a large diet drink,” revealed Reddit user mman0385. “She pulls around to the window, and I look over to see she is driving a full-size van with a live miniature horse in the back. I hand her the diet, and she gives it to the horse. I’m thinking, OK, that’s weird. I turn away to make sure her order is ready. Then, I turn back around. She is livid. I ask her what’s wrong, and she screams at me and throws a broken cup at me.”

The Reddit user continued on about this strange story, “She tells me off, ranting about how horrible our cups were. Apparently, the horse broke the cup, and it spilled everywhere. I’m like, really, you gave it to a FREAKING HORSE. What did you think was gonna happen? The cup even had dirt and hay on it when I got it back. Just one of the many messed up people I’ve seen during my time as a fast-food employee.” This obviously isn’t alright and any employee should let a manager know right away if this behavior is happening from a coworker or from customer.

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2. This Isn’t Jurassic World

“I worked at a famous zoo for many years. I worked with guest relations for quite a few years and heard plenty of crazy complaints,” said Reddit user Browncoatfox. “But the best I heard happened just about a year before I transferred to that department. It is not unbelievable compared to the other things I have heard working there. Basically, every now and then, during summer, the zoo would have animatronic dinosaurs. You know, for kids to come and see. They had done this for years and years off and on, and honestly, it was pretty well-done animatronics. Nothing I would pay to see as an adult really, but really fun for kids.” 

Then this complaint took a turn for the weird. “Anyway, apparently, during one of the last summers I know that they had this event, there was a lady from England who came to the guest relations window furious and demanding a refund. As a policy, they try to treat any complaint respectfully and politely, asking what the reason for the refund would be (they are much easier to give a return ticket than a flat refund). Well, the lady didn’t just want her ticket refunded. She wanted her entire trip from England to America refunded as well. Her complaints included: she came to see the dinosaurs, and they weren’t real.”

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1. Too Fast

Here is the king of ridiculous complaints courtesy of Redditor fludru. “I once had a customer complain about me because I answered emails too fast. You see, because he got responses within just a couple of minutes every time he’d ask for tech support, he assumed it was a chat session. Even though he was, you know, emailing us, and each ticket sent an auto-response indicating, “Thanks for your email, you’ll get a response in 1 business day or less, our hours are X to Y”, etc. When we left for the day after sending a response to one of his messages, he was incensed because he felt I abandoned our’ chat session’.”

This is where it got very weird. “I indicated that this was an email thread and not chat. We can only respond during our office hours; he said I was maliciously misleading him into thinking we were chatting. How? By intentionally responding to him too quickly. (I am not sure why I guess, out of some perverse pleasure.) Therefore, we hurt his business and owed him damages when we didn’t immediately respond at any time. Fortunately, my company isn’t pants-on-head stupid about this kind of thing, so I didn’t have to worry about it.” This service was too good, and because this customer doesn’t know the difference between a chat and email, he thought they must pay him. 

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