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People Around The World Share Their Customer Service Horror Stories

TristaApril 19, 2021
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3. Arrogant Customer Service

When you go out to a restaurant, you expect that the people working in the kitchen know what they’re doing. They wouldn’t have been hired for the job otherwise. This commenter went to a nice spot for lunch that was known for its seafood. When they received their meal, they hadn’t taken a bite yet because it was too hot. That’s when the waitress came over to see if everything was okay. Only then did this Reddit poster discover everything that was wrong with their meal. Redditor BeautyNBoots shared their story.

“I dig in, and everything is overcooked, the salmon, clams, calamari…everything but the mussels. She comes back out, and I let her know it’s overcooked. Then, she immediately gets irritated and asks me why I didn’t mention it when she went by the first time. She then explains that everything gets cooked together, so the mussels would have been overcooked if it was bad. The other things wouldn’t be overcooked. Do you cook calamari and mussels for the same amount of time? I couldn’t believe she was so forceful and arrogant with me. I had never sent back a dish in my life, and I hope I never have to do so again.”

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2. A Gift Card That Didn’t Work

A gift card is the best way of giving someone a gift so that they can pick out exactly what they want for. And when it comes to cruises, everything on the cruise ship can be dreadfully expensive. So this one father thought he was doing his child a favor by getting them a gift card to use on their cruise. Little did anyone know that that wouldn’t be the case at all. In fact, it made everything much, much worse. Redditor BeautyNBoots told their story of another case of poor service.

“The gift card was for drinks and amenities and had both our names on it. It came time to pay up, and they won’t use the gift card balance. Wont let me use it for misc. room charges and won’t let my friend use it for her drinks. They say it was in my name only and is only for booze. No refund, no conversation. Just “No, you should have used it on drinks.” Freaking Cruise lines.”

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1. They Waited So Long They Could’ve Driven There… So They Did

On a busy night, it can be challenging to order a pizza. Everyone seems to have the same idea, and you can end up being put on hold for so long you’re not sure you even want a pizza anymore. Of course, if you hang up now, then you have to find something else to have for dinner, and you might end up being put on hold again. That can be a difficult situation also.

But Redditor Fromhe was one customer who got put on hold and decided to put the pizza delivery place to the test. Not wanting to lose their spot in the phone queue to someone else, and to see if they really were putting them on hold and not just making them wait for no reason, this is what they decided to do: “I was put on hold to order a pizza from a local place. I was put on hold so long I drove down there still on hold to yell at them after they cooked my pizza.”

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