People who work customer service have a tough job. It’s not easy to keep a smile on your face all day long, especially when you’re constantly swamped by rude or unreasonable requests from clients. You’re not allowed to pick a fight, after all. You’re the face of the company.
The customer isn’t always right. But neither is the customer service.
These folks recently went online to share the worst customer service they’ve ever received. These people definitely won’t be leaving a tip!
25. The Doctor Is Out
I’m going to say the front office at my therapist’s clinic. I didn’t get to go see her for almost a year because I was extraordinarily sick, moved house, and injured myself while moving to the point that I had to undergo surgery.
I called to make an appointment and they said that since it had been over a year they had dropped me as a patient. Ok. So do I fill out new patient paperwork again? Well, she’s not accepting new patients right now. Ok, so can I see a different therapist because I’m seriously having some problems? (They’ve got like 20 of them in the same clinic.) Well, since you’re established with her and you have a rapport built up with her we don’t want to switch you to a new therapist. You could try calling back next month, but just so you know she’s booking four to six months out.
At this point I’m pretty angry so I say, “I’m calling you guys because I’m having major issues. What if I was having thoughts of self-harm? Are you going to tell a person with who’s a danger to themselves that they can’t see a different therapist since theirs is booked until May?”
And that’s when she hung up on me. I called back and said, “Hey I think we got disconnected,” and she hung up on me again.
So yeah, a mental health clinic that hangs up on people that have a history of self-harm and are asking for help gets my vote for worst customer service ever.