People Around The World Share Their Customer Service Horror Stories

4. Internet Car Radio Outrage

Experiencing a car accident is never a pleasant experience, both financially or emotionally. Having to deal with all the paperwork makes it more stressful than it needs to be. And if there isn’t another vehicle in the family, trying to get another one in a timely manner can be next to impossible. But Reddit poster red1420 didn’t have a problem with the car they were getting; they were having issues with the Internet radio service provider they’d signed up for.

“I was in a car accident that totaled my vehicle a month after purchasing a year subscription. Called to get it switched to my new vehicle, and they refused. The rep on the phone said in a snotty tone, “ma’am, you CHOSE to get a new vehicle.” She probably had more to say, but I interrupted her so fast and had to sit through all of the call center tricks to get to talk to her supervisor. Although my accident didn’t result in any severe injuries, I’ve lost close family members in a car accident, and it struck a nerve that someone would jump to conclusions right away.”